Cookie Policy
Effective: 05/07/2022
Close Brothers uses technologies which collect information from your device when you use our digital services (including websites, apps and email). We refer to these technologies as cookies, however they may include cookies, pixels, tags or web beacons.
Some of the cookies we use are necessary for the function of our services, whilst others are optional and are used to deliver a personalised, secure, and high performance experience. If you decide to consent to these optional cookies, you can change your settings at any time.
This page explains how, why, and when we use cookies across Close Brothers digital services. In this policy, where we say ‘Close Brothers, ‘we’, ‘us’ or ‘our’, we mean the Close Brothers business that is placing the cookie and using its data.
What are cookies?
Cookies are small files that are placed on your computer or mobile device when you visit a website.
Cookies can be used in different ways; ‘Session cookies’ help us to understand your experience and tell us how we can improve our services, whilst ‘Persistent cookies’ remain on your device for a fixed duration (up to two years) and help us to personalise your experience next time you visit.
The cookies we use are either placed directly by Close Brothers (‘a first party cookie’) or by the partners we work with to deliver your online experience such as a social media platform or search engine (‘a third-party cookie’).
The types of cookies we use
Essential cookies
These are cookies which make our websites work and keep you safe by:
– Keeping your browsing sessions private
– Allowing you to complete an application form
– Making your time on our digital services run smoothly and securely
– Letting us know whether cookies will work on your device
– Ensuring we apply your preferences consistently
Whilst our cookie settings centre won't allow you to stop these cookies, your browser may. If your browser settings prevent these cookies, we can't guarantee of predict how our website will perform during your visit.
Customisation cookies
These help to make your experience relevant to you and include:
– Remembering information such as your username when you log in
– Remembering previous search results
– Customising how we display information, based on your previous visits to the service
User experience cookies
These cookies help us understand how you use our digital services and identify where we can make improvements.
This includes:
– Measuring and understanding performance of our digital services and their content to continuously make improvements
– Testing different versions of our digital services with different user groups to understand which is more favourable
– Analysing individual and aggregated browsing actions and patterns (e.g., links that are clicked on) to better understand users
– We use different technologies to support these activities, including Google and AppDynamics.
Targeting and marketing cookies
Targeting cookies
These cookies help us tailor our marketing so that it is relevant and helpful for you. These cookies are for our digital services and websites, social media platforms and search engines, and via other channels such as email. They are delivered by third parties that provide online advertising services.
Setting your cookies preference
You can manage your cookie settings at any time.
In addition, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
To the extent that any of the cookies described above collect personal information about a user of our website that personal information will be handled in accordance with our Privacy Policy.
Cookies in emails
Close Brothers sometimes adds pixels to the emails that we send. These help us to understand whether an email has been delivered, whether it has been opened and whether you clicked on any of the links contained within the email.
We do this so we can gain insight and improve our communications. It also supports us in evidencing compliance with Financial Conduct Authority (FCA) requirements when we need to send you mandatory communications about your account or our service.
